How can I have a questionnaire after the default survey is sent out?
Modified on: Tue, 19 May, 2020 at 11:43 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
With the new surveys in Freshdesk, you would be able to set up an additional set of questions that you could send out to the customers.
Please navigate to Admin -> Helpdesk Productivity -> Customer satisfaction -> click on edit next to the survey to be taken to the survey details. Below the thank you page, there is an additional questions section that could be set up and sent out to the customer.
If you are on the Estate plan or higher, drop a quick email to firstname.lastname@example.org to have this enabled for your account.
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