We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
You could create tickets using API and also simultaneously update ticket fields in the ticket. To create tickets via API from a remote location, you can make use of the documentation mentioned in this article.
We also have a full-fledged API documentation that would help you with all the possibilities of Freshdesk's API.
