How can I reset the gamification points?
Modified on: Fri, 21 Jul, 2017 at 7:23 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
To reset the points for all the agents, kindly navigate to Admin --> Arcade and choose the Reset button next to the Enable option.
You can also reset the points individually for each agent under the Agent's profile.
Here's a link to the steps you'll need to do.
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