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Solution home Freshdesk FAQ Integrations

Can I use dynamic variables when setting up user-defined Slack messages?

Modified on: Fri, 21 Jul, 2017 at 6:51 PM

Yes, this is possible- however, please use the following variables for ticket description, last public note, and last private note so that only the text content of the description and notes is sent to Slack; otherwise, the HTML tags will get pushed to slack as well.

  • Use {{ticket.description_text}} in place of  {{ticket.description}
  • Use  {{ticket.latest_public_comment_text}} in place of {{ticket.latest_public_comment}}
  • Use {{ticket.latest_private_comment_text}} in place of {{ticket.latest_private_comment}}