How to send auto-replies to tickets that comes in after business hours?
Modified on: Fri, 28 Jul, 2017 at 12:47 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Using Freshdesk, you can send an auto-response notification for Out Of Office or after Business Hours. To meet this requirement, you would have to setup a Dispatch'r rule (under Admin-->Helpdesk Productivity-->Dispatch'r-->New Rule).
A sample rule would be:
Conditions: "Created during Non-Business Hours IST"
Actions: "Send Email to requester" with customized Subject and Body
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