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How to configure business hours?

Modified on: Tue, 19 Sep, 2023 at 3:15 PM

You could configure Business Hours on your account, based on your active time period for each day of the week. This could be done from under Admin > Service Management  > Service desk settings > Business Hours > Edit and change under "Business Hours".



Once this is done, you could associate the SLA to work based on Business Hours.