How to configure business hours?
Modified on: Tue, 25 Jul, 2017 at 7:57 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You could configure Business Hours on your account, based on your active time period for each day of the week. This could be done from under Admin-->Business Hours-->Edit and changing the "Helpdesk Hours".
Once this is done, you could associate the SLA to work based on Business Hours.
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