What is Multilingual Knowledge Base / Which plan can I see this in?
Modified on: Wed, 25 Apr, 2018 at 11:17 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The multilingual knowledge base is when you can display your solution articles in the languages configured in your helpdesk. Please navigate to Admin > General settings > Helpdesk > where you have an option called 'Setup Multilingual Support'.
Please click on this to set up other languages apart from the primary language which would be available on the customer portal after configuration.
Say, for instance, you add French and Spanish to this list and your default language is English, as a customer, they would see the language dropdown at the right end of the navigation bar. Upon choosing the language in the list, the solution articles would display in the chosen language.
This feature is available from the Garden plan. Feel free to reach out to email@example.com in order to upgrade or know more about the feature.
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