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Solution home Ticketing Channels Manage your Outbound Emails

Why are agents receiving tickets in their mailbox apart from the helpdesk?

Modified on: Mon, 20 Nov, 2023 at 10:56 PM

The agent's email address could be configured as one of the support email addresses in your Freshdesk Account. Hence, the tickets are going to the agent's email address. It is highly recommended that the support email address and the agent's email address are different to avoid mail looping issues.