How to automatically reopen the ticket when the customer responds?
Modified on: Fri, 28 Jun, 2019 at 5:07 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Freshdesk has a default automation rule that would reopen a ticket when a customer responds to the ticket. Navigate to Admin > Automations > Ticket updates tab and make sure to enable the rule: 'Automatically reopen tickets when the customer responds'.
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