I have copy pasted the feedback widget code but still I am unable to view the feedback widget in my website. What could be the issue?
Modified on: Mon, 24 Jul, 2017 at 11:19 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Kindly ensure that you have copied and pasted the code before the </body> tag in the HTML template of your site.
Also, please check if you have copied the code for HTTPS and not HTTP on an SSL encrypted website. If not, do navigate to the feedback widget within Admin -> support channels -> where you could turn on the Use Https toggle and paste the code generated below - on your website.
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