What do you mean by multiple products?
Modified on: Tue, 25 Jul, 2017 at 2:15 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Freshdesk lets you support multiple products by creating dedicated portals for each product. Any ticket created from these multiple product portals would come into one central helpdesk and agents could work on these tickets from a single location. If your organisation has various products, this would be the best option for you.
To get a detailed overview click this link.
Did you find it helpful?
Can you please tell us how we can improve this article?