How are the callers charged when they call a Freshdesk number?
Modified on: Wed, 26 Jul, 2017 at 11:08 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can purchase a local or a toll-free numbers in Freshdesk. If you are using a local number (currently available in 36 countries), then your users will be charged the regular call tariff as per their network provider.
In case you have purchased a toll-free number (currently available only in US, UK, Canada and Australia) your users not be charged for the call. However, if a cross country call is made then the regular call rates as specified by their network provider applies.
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