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Here's everything you need to know in order to delete an article, folder or category in your knowledge base.


How to delete an article

  • Click on Edit under an article to get to the Article workspace.
  • Click on the Delete icon.



  • A small confirmation window will pop up, requesting that you type out the name of the article you're attempting to delete in order to confirm the deletion.



How to delete a folder

  • Navigate to the Solutions tab and click on Manage
  • Hover over the required folder and click edit Folder icon
  • Then click Delete.




  • Confirm the deletion by reentering the folder name.


How to delete a category

  • Navigate to the Solutions tab and click on Manage
  • Hover over the required category and click on the edit category icon.
  • Click the delete icon.





  • Confirm the deletion by reentering the category name.


Note: When a solution article, folder or category is deleted permanently, it cannot be restored.