Some agents you add on the portal would not be completely involved in your helpdesk workflow and they are called 'occasional agents.' An occasional agent is distinguished by the day pass which is the token that allows you to log in to the portal. 


Here are the prices for day passes:

PlanPrice in AUDPrice in USDPrice in GBP
Price in EURPrice in INR
Price in ZAR
Price in BRL
Blossom$3$2£1.5
€2
₹149
R30
R$10
Garden$7$5£4
€5
₹349
R75
R$25
Estate$10$7£5
€7
₹499
R105
R$35
Forest$20$14£10
€14
₹999
R209
R$72
Estate Omnichannel
$10
$7
£5
€7
₹499
R105
R$35
Forest Omnichannel
$20
$7
£10
€14
₹999
R209
R$72

 


Note: If you're on Estate Omnichannel or Forest Omnichannel, occasional agents would be able to access only Freshdesk


An important note on this would be that only an Account Administrator who has the 'Account Settings' panel would be able to perform this action.