Some agents you add on the portal would not be completely involved in your helpdesk workflow and they are called 'occasional agents.' An occasional agent is distinguished by the day pass which is the token that allows you to log in to the portal.
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Note: If you're on Estate Omnichannel or Forest Omnichannel, occasional agents would be able to access only Freshdesk
An important note on this would be that only an Account Administrator who has the 'Account Settings' panel would be able to perform this action.