What is a day pass?
Modified on: Thu, 21 Feb, 2019 at 6:45 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
Some agents you add on the portal would not be completely involved in your helpdesk workflow and they are called 'occasional agents.' An occasional agent is distinguished by the day pass which is the token that allows you to login to the portal. The price of a day pass varies according to the plans: $2 for Blossom, $3 for Garden, $5 for Estate and $11 for Forest. Please navigate to the Admin > Account Settings > Day pass to purchase these passes.
An important note on this would be that only an Account Administrator who has the 'Account Settings' panel would be able to perform this action.
| Plan | Price in AUD | Price in USD |
| Blossom | $3 | $2 |
| Garden | $4 | $3 |
| Estate | $7 | $5 |
| Forest | $15 | $11 |
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