The Create New Ticket option on Freshdesk Support Portal has been replaced with the Ask Frank option. Frank is a friendly support bot who is new in town and would support you with your queries. You would also have an option within Frank to raise a New Support Ticket.


However, if you wish to create a ticket with us directly, you could always write to support@freshdesk.com. One of our Support Agents would get in contact with you to assist further.