What is a ticket?
Modified on: Tue, 5 Sep, 2017 at 11:08 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Each customer query - be it an email, phone call or tweet that comes into your account is a ticket. The agent would then be able to click on the ticket to respond to the customer about their query.
Tickets raised on your account could be viewed under the Tickets tab, from where you could access them.
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