We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
SugarCRM is a Customer Relationship Management tool, which is used to track and keep a record of your customer profiles. To provide a better context of customer information to the agents working on your Freshdesk Account, you could integrate SugarCRM with Freshdesk.
To integrate SugarCRM, navigate to Admin > Support Operations > Apps > Get More Apps > CRM > SugarCRM > Install. This would install the app on your account. You could then configure the app by entering the SugarCRM account URL and credentials.
