What is SugarCRM? How do I integrate with my SugarCRM account?
Modified on: Tue, 5 Sep, 2017 at 11:14 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
SugarCRM is a Customer Relationship Management tool, which is used to track and keep a record of your customer profiles. To provide a better context of customer information to the agents working on your Freshdesk Account, you could integrate SugarCRM with Freshdesk.
To integrate SugarCRM, navigate to Admin-->Apps-->Get More Apps-->CRM-->SugarCRM-->Install. This would install the app on your account. You could then configure the app by entering the SugarCRM account URL and credentials.
Did you find it helpful?
Can you please tell us how we can improve this article?