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Follow the steps below to set up your Freshdesk - Freshchat integration: 


STEP 1: Go to Admin > Channels > Freshchat 




STEP 2: Click on the ‘Link Freshdesk with your Freshchat account’ toggle
STEP 3: Enter your Freshchat App ID (You can get your App ID from Freshchat under Settings > Account Settings > Integration Settings →  Agent widget)


STEP 4: Enter your Freshchat Token ID (You can get your Token ID from Freshchat under Settings > Account Settings > Integration Settings > Visitor widget)



STEP 5: If you want to integrate the Freshchat messenger on your support portal, click on the ‘Chat for your support portal’ toggle. 


STEP 6: To convert your Freshchat conversations into Freshdesk tickets and transport Freshdesk FAQ folders into Freshchat FAQ categories use your Portal URL and API Key inside Freshchat under Settings > Integrations > Freshdesk Integration 



STEP 7: Click on ‘Finish’ and you’re all set. 

Click on the ‘chat’ icon on bottom left of your screen to chat with visitors and customers from right within your helpdesk.