How can I delete an archived ticket?

Modified on: Thu, 17 May, 2018 at 6:04 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

In order to delete an archived ticket, please go to the corresponding ticket page (either by performing a Search or hitting the ticket ID directly in the URL). Here, you will find the 'Delete forever' button. Clicking on this button will permanently delete the ticket from the helpdesk.

This option is only available on Freshdesk Mint.