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Solution home Freshdesk FAQ Ticketing Workflow

How to exclude the full email thread in each customer reply to a ticket?

Modified on: Mon, 17 Dec, 2018 at 3:15 PM

When you are replying to a customer from inside a ticket, you can remove the quoted text manually and the customer will not receive the whole thread. Also, you can make use of the Marketplace app to have the quoted text removed when the reply is added in Freshdesk.