How to exclude the full email thread in each customer reply to a ticket?
Modified on: Mon, 17 Dec, 2018 at 3:15 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When you are replying to a customer from inside a ticket, you can remove the quoted text manually and the customer will not receive the whole thread. Also, you can make use of the Marketplace app to have the quoted text removed when the reply is added in Freshdesk.
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