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Solution home Freshdesk FAQ Contacts & Companies

How to assign ticket to companies?

Modified on: Wed, 19 Dec, 2018 at 3:40 PM

When a new contact is linked to a company, the tickets that are raised by that contact will automatically get linked to the Company as well. Once a ticket is linked to a company, even if the contact is associated to a different company on a later date, the ticket will remain with that old company.