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Solution home Freshdesk FAQ Ticketing Workflow

Is there an option to add more than one email address in 'TO' when replying?

Modified on: Mon, 17 Dec, 2018 at 3:13 PM

Since we map the 'To' address based on the requester of the ticket and because there can only be one requester for a ticket, you will not be able to add more than one email address in the 'To' field. You can however add the email addresses in the CC field.