How to customise the bot?
Modified on: Fri, 1 Mar, 2019 at 11:18 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
With the bot comes the capability of making it personalised to your brand, you can change the header of the widget, the bot name, avatar and choose the widget colour and size to match the look and feel of your business and brand. Click ‘Next’ to proceed.
You will get to see the preview of the widget on the same screen so that you can play around and choose the right customisation for your brand.
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