Annotate images: Highlight sections of an image with the annotation superpowers on the Mint interface.
Bulk update enhancement to Advanced Ticketing: Quickly have a look at all tickets linked to a tracker or parent ticket and bulk update them at one shot.
Hard delete: Wipe off a contact and related information from Freshdesk easily with the Delete Forever option.
- Undo Send: Get a 10 sec window to reconstruct your response before it gets sent to the customer!
- To-Do reminders: Never forget your to-dos anymore. Use the To-do reminders and stay alerted.
Quick create tickets for contacts: Use the quick create option to log a ticket for the user right from the contact page.
The Table view: Get all the information about a ticket right from the ticket list view. Customise the layout using the Table view to see just the key properties of your tickets.
Announcement widget: Stop your important announcements from getting dissolved in a flurry of chats in your team chat group. Use announcements and keep them sticky inside Freshdesk.
Import status: Follow the status of your contact/company import, inside your contact page, without having to wait for an email to give you the information.
‘Attachment’ alert: Never miss out on attaching files you were intending to. Get reminded by Freshdesk.