• Annotate images: Highlight sections of an image with the annotation superpowers on the Mint interface.


  • Bulk update enhancement to Advanced Ticketing: Quickly have a look at all tickets linked to a tracker or parent ticket and bulk update them at one shot.


  • Hard delete: Wipe off a contact and related information from Freshdesk easily with the Delete Forever option.

  • Undo Send: Get a 10 sec window to reconstruct your response before it gets sent to the customer!


  • To-Do reminders: Never forget your to-dos anymore. Use the To-do reminders and stay alerted.


  • Quick create tickets for contacts: Use the quick create option to log a ticket for the user right from the contact page.


  • The Table view: Get all the information about a ticket right from the ticket list view. Customise the layout using the Table view to see just the key properties of your tickets.


  • Announcement widget: Stop your important announcements from getting dissolved in a flurry of chats in your team chat group. Use announcements and keep them sticky inside Freshdesk.


  • Import status: Follow the status of your contact/company import, inside your contact page, without having to wait for an email to give you the information.



  • ‘Attachment’ alert: Never miss out on attaching files you were intending to. Get reminded by Freshdesk.