Can I add a customer satisfaction survey for a ticket using API?

Modified on: Fri, 14 Dec, 2018 at 11:17 AM

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Yes, here is the the API documentation for creating a Satisfaction Survey: https://developer.freshdesk.com/api/#create_satisfaction_rating.

The endpoint api/v2/tickets/[ticket_id]/satisfaction_ratings is the one for creating a satisfaction rating using APIs.