If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

In every ticket details page, on the right-hand side there would be FreshSales integration available where you can create a lead or a contact in Freshsales. Refer to the image below:

                                                                 


However, you need to integrate the Freshsales app in Freshdesk. To know more about the integration check out the link.