We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
You can use our API to get a list of all the agents which would include the Agent's IDs as well. To know more about the same you can make use of https://developers.freshdesk.com/api/#list_all_agents
