It’s been a great year for the Freshworks Marketplace. We've grown from 250 apps to over 560 in just the last twelve months. We’ve also seen a significant increase in app adoption as more and more of you tightly integrate Freshdesk with your business.

Here are 2018's top five apps to help you kickstart another awesome year in 2019:


Trello


Sync your Freshdesk tickets with Trello boards for better collaboration and deliver exceptional customer support.

Your team can create a new card or link a Freshdesk ticket to an existing Trello card, add labels and assign them to any team member. The updates made on the linked cards appear in tickets as private notes, keeping them in sync always.




Channel Reply


Running a store on Amazon or eBay? Get all questions from your customers in one place.

With this integration, respond to tickets with additional information about orders, including purchase dates, and shipment status.




3CX (Calling)


3CX click-to-call brings telephony features like calling, video calling, and SMS into Freshdesk.

The 3CX widget displays available contact numbers and lets you call your customers from Freshdesk, eliminating the need to copy-paste phone numbers into an external dialer.





Teamviewer


With Teamviewer, your team can initiate quick screensharing sessions when they're working on tickets, and resolve problems faster.




Unbabel


Understand and be understood in 28 languages with the Unbabel + Freshdesk integration.

When customers write to you in their own language, agents can have their questions instantly translated into their preferred language, with Unbabel. They can also quickly translate their own responses before sending them over to your customers.