Keeping track of the time spent on each ticket helps you generate timesheets and invoice your clients. Freshdesk's Time Sheet Summary lets you generate and analyze the time-spent by filtering - based on customers, groups of customers, and your agents - so that you can understand where the working hours are going.

Here are some of the things that you can do with this report:

  • Compare the Billable vs. Non-billable time spent for each client 

  • Filter and export the custom dropdown and dependent dropdown fields

  • Group by Customer, Agents, and other key fields for ease of invoicing/billing

  • If you have added Notes for reference in the Time tracked, you can view them in the Columns


To select the columns that you want to Export:

  • Login to your support portal as an Admin/Supervisor.

  • Go to Reports > Time Sheet Summary.



  • Choose the Agents and Customers that you wish to generate this report for, using the filters on the left.
  • The Custom dropdown and Dependent dropdown fields are also available as filters.


  • Select whether you want to generate the report by billable or non-billable time spent.

  • Select the time period for this timesheet based on the available options, or enter the specific date range for this report (maximum of 6 months).

  • Pick columns that you’d want to view/export and click Generate.

  • Click on Export to download this timesheet report as CSV.

  • If you wish to receive it as a PDF, click Email PDF.

 Understanding the file format of the Timesheet Report

 


Less than 12 columns

More than 12 columns

Email it as a PDF

 ✔

 ㄨ

Downloading the Timesheet Report 

CSV

CSV

Schedule a Timesheet Report 

PDF

CSV


Note: Although the notes field is truncated on the UI, it will be available completely in the Export. We also integrate with Freshbooks and Harvest to make it easier for you to invoice your clients.


Keeping track of the time spent on each ticket helps you generate timesheets and invoice your clients. With this report in Freshdesk, you can generate and analyze the time-spent by filtering based on customers, groups of customers, and even your agents, to understand who is spending how much time in your team, and which customers are drawing the most attention.

Here are some of the things that you can do with this report:

  • Compare the Billable Vs. Non Billable time spent for each client 

  • Filter and export the custom drop down and dependent dropdown fields

  • Group by Customer, Agents, and other key fields for ease of invoicing/billing

  • If you have added Notes for reference in the Time tracked, you can view them in the Columns


To select the columns that you want to Export:

  • Login to your support portal as an Admin/Supervisor

  • Go to Reports > Time Sheet Summary



  • Choose the Agents and Customers that you wish to generate this report for, using the filters on the left
  • The Custom dropdown and Dependent dropdown fields are also available as filters


  • Select whether you want to generate the report by billable or non-billable time spent 

  • Select the time period for this timesheet based on the available options, or enter the specific date range for this report (maximum of 6 months) 

  • Pick columns that you’d want to view/export and click Generate 

  • Click on Export to download this timesheet report as CSV

  • If you wish to receive it as a PDF, click Email PDF

 Understanding the file format of the Timesheet Report

 


Less than 12 columns

More than 12 columns

Email it as a PDF

 ✔

 ㄨ

Downloading the Timesheet Report 

CSV

CSV

Schedule a Timesheet Report 

PDF

CSV


Note: Although the notes field is truncated on the UI, it will be available completely in the Export. We also integrate with Freshbooks and Harvest to make it easier for you to invoice your clients.