Integrating your Freshdesk account with Highrise will enable you to access contact information on Highrise right from within Freshdesk.

To install the Highrise app for Freshdesk, follow these instructions:

  1. Login to your support portal.
  2. Go to Admin > Helpdesk Productivity > Apps.
  3. Find Highrise and click on it. Then click on the Install button.
  4. Type in your subdomain. For example, if it is freshdesk.highrisehq.com , then enter freshdesk.
  5. Type in your API Key for your Highrise account.


    To get the API key:
  6. Login to your Highrise account. 
  7. Click on My Info.
  8.  Click on the API Token tab. Copy and paste the authentication code (API Key in freshdesk).


  9. Make sure that there are no trailing/leading spaces.
  10. You'll be redirected to the Apps page and informed about the status. 

    Once completed successfully, the integration will look like this on the Ticket View page:



Clicking on the Highrise icon under Requestor Info will fetch the details of the corresponding contact from Highrise and display it for you.