- Login to your support portal.
- Go to Admin > Helpdesk Productivity > Apps.
- Find Highrise and click on it. Then click on the Install button.
- Type in your subdomain. For example, if it is freshdesk.highrisehq.com , then enter freshdesk.
- Type in your API Key for your Highrise account.
To get the API key:
- Login to your Highrise account.
- Click on My Info.
- Click on the API Token tab. Copy and paste the authentication code (API Key in freshdesk).
- Make sure that there are no trailing/leading spaces.
- You'll be redirected to the Apps page and informed about the status.
Once completed successfully, the integration will look like this on the Ticket View page:
Modified on: Wed, 27 Feb, 2019 at 2:38 PM
To read about this feature on Freshdesk Mint, refer to this article instead
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