Installing the Capsule CRM app in your Freshdesk will enable you to access your Capsule CRM tickets and contact information from within Freshdesk. 


To integrate Freshdesk with Capsule CRM,

  • Login to your support portal. 
  • Go to Admin > Helpdesk Productivity > Apps. 
  • Click on "Get More Apps". Search for Capsule CRM  and click on it.
  • Click on Install to go to the app configuration page. 






  • Enter you widget name, domain name, API key and Dropbox mail address. You will also find instructions on where to find each of these.
  • When you are done, click Enable. 


You can also create a link-back from Capsule CRM to Freshdesk, instructions for which you will find in the Integrations help text.


To Create a Link in Capsule CRM to View a Contact's Tickets in Freshdesk

  • Login to your Capsule account.
  • Go to Settings > Custom Fields > People & Organization


  • Click on Add New and select Generated Link.


  • Fill in the Label and Link Definition as shown below:


  • Click Save.
This will enable you to view your contacts' tickets from your Capsule CRM account. 


You can choose to fetch the contact information from Capsule CRM for a particular ticket from the Ticket View page, as shown below: