Note: The help widget is being rolled out in batches. Click here to request early access for your account.

You can bring your brand to the help widget by customizing its color, background, and the position on the screen.  Appearance customization of the widget is available for accounts from the Blossom plan.

  • Go to Admin > Widgets and select the widget that you want to customizeClick on the Appearance tab to access the appearance customization options. Whatever changes you make to the widget will be visible on a live preview on the right.

  • You can choose a color scheme for the widget banner. You can choose from gradients that we've created for you or a solid color of your choice. You can even add a pattern on top of your color scheme.

  • If you pick a solid color, you can also choose between black or white for the banner text color.

  • You can choose between positioning the widget on the bottom left or on the bottom right. If required, you can also include an offset of the widget from the side and the bottom of the browser window.

  • You can pick a color for the buttons on the widget: the color of the launcher button and the button to submit the form. You can also choose between black or white for the text color.

  • You can also remove the '⚡️by Freshworks' from the widget by toggling Freshdesk branding OFF under Admin > Helpdesk.

Once you've chosen the customer service options that need to appear on the widget, and customized its appearance, you can go to the Embed code tab and copy the widget's code. Here's a sample embed code:

Paste this code into your website or product, where you want the widget. If you make changes to the widget's settings after you've embedded the code on your website or prod, the widget will automatically (and instantly) reflect the new changes.

Frustration Tracking (available only on Garden 2019 & above)

Frustration tracking is an experimental feature that predicts when your customers might be frustrated and helps you assist them proactively. Click here to learn more about frustration tracking.

Note: Your existing embedded feedback widgets will work, and you'll be able to create new embedded widgets from a renamed section under Admin > Feedback form.