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Solution home Freshdesk FAQ Analytics

Can the Reports in Analytics be shared with others in the helpdesk?

Modified on: Tue, 22 Oct, 2019 at 9:55 AM

Yes, when creating a New report in Analytics, you can choose between either creating the report just for yourself or for Everyone. If the latter option is chosen then the agents who have access to the Analytics will be able to see them under the Shared reports section under Analytics.