Can I use Freshdesk without Field Service Management or Field Technician licenses?

Modified on: Wed, 11 Mar, 2020 at 5:26 PM

Freshdesk

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Freshdesk

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Enterprise

Freshdesk Omni

Growth

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Enterprise

Omnichannel (classic)

Sprout omnichannel Tick mark

Blossom omnichannel Tick mark

Garden omnichannel Tick mark

Estate omnichannel Tick mark

Forest omnichannel

Omnichannel (classic)

Growth omnichannel Tick mark

Pro omnichannel Tick mark

Enterprise omnichannel

Yes, you can use Freshdesk without Field Tech licenses. The Field Service Management module is an add-on created specifically for those organizations which employ field technicians for support. If you provide only online helpdesk support, you do not need to purchase Field Technician licenses.