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TABLE OF CONTENTS
- Use of Cookies
- What are Cookies?
- Why do we use cookies?
- Cookies served through our product on the agent portal
- Cookies served through our product on the customer portal
- Customization
Use of Cookies
This Cookie Statement explains how Freshdesk uses cookies and similar technologies to recognize you when you use our product. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
What are Cookies?
Cookies are small pieces of information stored on your hard drive, not on Freshdesk. Cookies set by the website owner (in this case, Freshworks) are called first-party cookies. Cookies set by parties other than the website owner are called third-party cookies. Third-party cookies enable third-party features/functionality to be provided on or through the website (for example advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our product to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience of our product. Third parties serve cookies through our product for analytics purposes. This is described in more detail below.
Cookies served through our product on the agent portal
The different cookies served through our product, and their purposes are described in the table below:
To reduce the retention time of the cookies, go to Google Analytics > Admin > Tracking Info > Data Retention. Refer to this link for more details. |
Contains the URL for the Freshdesk L2 dev portal. The default value is freshdeskl2dev.freshdesk.com. |
Cookies used by Heap Analytics to manage data Refer to this link to know more details. |
Cookies served through our product on the customer portal
The different cookies served through the customer portal and their purposes are described in the table below:
Enabling the default cookie policy for the customer portal:
You can enable the default cookie consent popup for your support portal in the security settings.
Go to Admin > Security
Use the toggle to Enable the cookie policy for all your support portals
- You will be given the option to can also insert your cookie policy
Once enabled, any new user on your support portals will see a disclaimer (banner) at the bottom of the page informing them about the cookies served.
If they click Click here, they will be presented with the consent popup which explains the cookies being served and their purpose.
Please note that only the default cookies served through Freshdesk are displayed here. If there is any customization or integration which serves additional cookies, you would need to implement your own cookie consent popup via portal customization.
Note: Disabling the cookie policy will remove this banner from all your customer portals.
Customization:
If you would like the consent popup to only be available for specific portals, you can edit the individual portal themes and remove this placeholder {{ portal | default_cookie_policy_settings }}.