My customer is not receiving the survey email in the correct language. How to fix this?

Modified on: Tue, 26 May, 2020 at 5:57 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Sprout omnichannel Tick mark

Blossom omnichannel Tick mark

Garden omnichannel Tick mark

Estate omnichannel Tick mark

Forest omnichannel

Omnichannel (classic)

Growth omnichannel Tick mark

Pro omnichannel Tick mark

Enterprise omnichannel

The language in which the email notifications are being sent to the customer depends on the language that the particular contact has been associated with.

Navigate to the profile of the contact under Contacts tab > Edit Contact and change the language of the contact to the preferred language.