We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
What is Auto-recharge for Freddy sessions?
Auto-recharge of Freddy sessions will automatically add sessions to your chatbot account when the number of remaining sessions goes below a threshold of 500 sessions. Enable this setting to prevent your chatbots from stopping.
To ensure uninterrupted support by your bots, we recommend you to keep the auto-recharge setting enabled. The default auto-recharge volume is one pack (1 pack = 1000 Freddy sessions).
You can add or remove packs or disable the setting based on your requirement.
Login to your Freshdesk account as an Account Administrator
Go to Admin > Account > Plans & Billing
Click on ‘Edit billing’
Scroll down to add or remove packs against ‘Auto-recharge’ - this field will show up only when the setting is enabled
You can select/deselect the checkbox if you wish to enable/disable the setting
Don’t forget to click on ‘Update plan’ to save the changes once you're done