If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

What is Auto-recharge for Freddy AI sessions?

Auto-recharge of Freddy AI sessions will automatically add sessions to your chatbot account when the number of remaining sessions goes below a threshold of 400 sessions. Enable this setting to prevent your chatbots from stopping.


Note: Auto-recharge is available for all plans to customers who opt to pay online.


Managing Auto-recharge:

To ensure uninterrupted support by your bots, we recommend you to keep the auto-recharge setting enabled. The default auto-recharge volume is one pack (1 pack = 1000 Freddy sessions). 

You can add or remove packs or disable the setting based on your requirement. 

  • Login to your Freshdesk account as an Account Administrator

  • Go to Admin > Account > Plans & Billing

  • Click Edit plan. In the overlay menu, navigate to Add-ons > Freddy Self Service> and check the box for Auto-recharge when session count drops below 400 and provide the number of packs you wish to auto-recharge.

  • Save the changes once you're done