| Placeholder | What they mean |
| Portal Name | Name or title of the portal |
| Portal Language | Selected Portal language (English, French, etc.) |
| Portal Logourl | Default or custom logo from the portal |
| Portal Linkback_url | Linkback URL from Freshdesk |
| Portal Contact info | Phone number specified in Freshdesk |
| Portal Login URL | Login URL of the support portal (also available to anonymous users) |
| Portal Logout URL | |
| Portal Can Signup | True or false based on whether signups are allowed or not |
| Portal Signup URL | Signup URL of the support portal |
| Portal New ticket URL | URL to the new ticket creation page |
| Portal New topic URL | URL to create a new forum topic |
| Portal My topic URL | URL to list the user's preferred topic |
| Portal Profile URL | URL to the profile of a specific user |
| Portal Recent articles | List of recently added articles across the portal |
| Language name | Returns the name of the current portal language |
| Language code | Returns the code (language ID) of the current portal language |
| Language list | Returns the list of supported languages of the portal |
| User name | Full name of the user using the support portal |
| User first name | First and last names of the user, respectively portal. user.email |
| User second name | string Returns the first and last names of the user respectively portal. user.email |
| Email | Email address of the user |
| Phone | Phone number of the user |
| Mobile | Mobile number of the user |
| Job title | Job title of the user |
| Time zone | Time zone configured in the user’s profile |
| Twitter ID | Twitter account that has been added to the user account |
| Profile URL | URL pointing to the profile of the user |
| User ID | Unique ID of the user |
| Company name | Company name that has been specified in the user’s profile |
| Is agent | True or false based on whether the user is an agent or not |
| User role | |
| Category name | Name of forum categories |
| Category description | Description of forum categories |
| Category ID | Unique ID of the forum category |
| Category URL | URL pointing to a forum category |
| Category forums | Forums in the category based on the visibility |
| Category forums count | Forums count in the category based on the visibility |
| Forum name | Name of the forum |
| Forum description | Description of the forum |
| Forum URL | URL pointing to the forum |
Forum ID | Unique ID of the forum |
| Type Name | Type of the forum (announcement, ideas, problems, questions) |
| Filter list | |
| Current topic filter | Currently selected forum filter. This will work only on the respective filters page. |
| Allowed filters | Filter name (translated label of filter) and a filter URL link to the filter |
| Category | Category in which the forum is present |
| Topics | List of topics in the forum |
| Topics count | Count of all topics in the forum |
| Planned topics | Planned topics that are available only for the "ideas" forum |
| Popular topics | List of popular topics |
| Answered/Unanswered | List of answered/unanswered topics |
| Solved/Unsolved | List of solved/unsolved topics |
| Implemented topics | Implemented topics that are available only for the "ideas" forum |
| Not taken topics | Not taken topics that are available only for the "ideas" forum |
| In-progress topics | In-progress topics that are available only for the "ideas" forum |
| Deferred topics | Deferred topics that are available only for a "ideas" forum |
| Topic title | Title of the forum topic |
| Topic ID | Unique ID of the forum topic |
| Topic stamp | Stamp of the forum (planned, in progress, deferred, implemented, not taken) comes only for forum type as "ideas" |
| Topic author | User who created the topic |
| Created on | Timestamp denoting when the topic was created |
| Topic votes | Number of votes on a forum topic |
| Topic views | Returns the number of views on a forum topic |
| Merge | |
| Is topic locked | True or false based on whether the topic is locked or not |
| Is topic sticky | True or false based on whether the topic is a sticky (that will appear on the top) |
| Is topic answered | True or false based on whether the topic has been answered or not |
| THas comments | True or false used to check if the topic has any comments or not |
| Posts in topic | List of posts inside the topic |
| Comments count in topic | Number of comments that have been created under a topic |
| First post in topic | First post on the topic, created by the original creator |
| Last post in topic | Last reply on the topic, which is the latest on the list |
| Topic URL | URL to a particular topic in the forum |
| Topic forum | Forum in which a topic is contained |
| Topic attachments | Attachments that have been made to a topic |
| Topic last post URL | URL to the last reply made to the forum topic |
| Voted by current user | Forum topics in which users have voted (can be “I like this idea,” “I have this question,” or “I have this problem”) |
| Topic like URL | URL used to like a particular topic. Use a data-method=”put” attribute in the link to work. |
| Topic unlike URL | URL used to unlike a particular topic. Use a data-method=”put” attribute in the link to work. |
| My topics | List of topics that have been created or are currently being followed by the user |
| My topics count | Number of topics that have been created or are currently being followed by the user |
| Post ID | Unique ID of the post |
| Post body | Plain text version of the post |
| Post body HTML | HTML version of the post |
| Created on | Timestamp referring to when the post was created |
| Post user | Information about the user who created the post |
| Post topic | Topic in which the post is contained |
| Answer | True or false based on whether there can be answers on the post or not |
| Attachments | Attachment(s) that are available in the post |
| Post URL | Unique URL of the post |
| Attachment URL | URL to the attachment |
| Attachment thumbnail | Preview image of the attachment file |
| Attachment type | File extension of the attachment (.doc, .jpg etc) |
| Attachment name | File name of the attachment without the extension |
| Attachment size | File size of the attachment |
| Attachment is image | True or false based on whether the attachment is an image or not |
| Category name | Name of the solution category |
| Category description | Description of the solution category |
| Category ID | Unique ID of the solution category |
| Category URL | URL pointing to the solution category |
| Category folders | Folders in the category based on visibility |
| Category folders count | Folders count in the category based on visibility |
| Folder name | Name of the solution folder |
| Folder description | Description of the solution folder |
| Unique ID of the solution folder |
| Folder URL | URL pointing to the solution folder |
| Folder category | Category in which the solution folder is contained |
| Folder articles | Articles inside the solution folder |
| Folder articles count | Count of articles inside the solution folder |
| Folder visibility | Visibility of the folder |
| Article title | Title of the solution article |
| Article thumbs up | Number of thumbs-ups for a solution article |
| Article thumbs down | Number of thumbs down for a solution article |
| Article description | Body of the solution article, including any formatting and images |
| Article plain description | Body of the solution article in plain text |
| Article modified on | Timestamp pointing to when the solution article was last modified |
| Article created on | Timestamp pointing to when the solution article was created |
| Article ID | Unique ID of the solution article |
| Article URL | URL pointing to the article |
| Article tags | Search tags that have been added to the solution article |
| Article attachments | Attachment(s) that are present in the solution article |
| Article cloud files | Cloud file attachment(s) that are present in the solution article |
| Article type | Type of the article (Permanent or Workaround) |
| Article folder | Folder in which the article is contained |
| Article category | Category in which the solution article is contained |
| Article thumbs up URL | URL, which will increase the thumbs up of the article by one. Use a data-method=”put” attribute in the link to work. |
| Article thumbs down URL | URL, which will increase the thumbs down of the article by one. Use a data-method=”put” attribute in the link to work. |
| Recent articles | List of recently added articles from across the portal |
| Related article | List of related articles with the same title |
