The Freshservice agent cannot directly change the status of the Freshdesk ticket. However, if the ticket field sync is set up on Freshdesk, whenever the Freshservice agent updates the status of an incident or a service request, it updates the status of the Freshdesk ticket automatically.
Will Freshservice agents be able to change the status of the Freshdesk ticket?
Modified on: Fri, 19 Nov, 2021 at 4:25 PM
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