Starting September 30, 2024, Google will no longer support the use of third-party apps or devices that ask you to sign in to your Google Account using only your username and password. Read more


If you use basic authentication, the incoming and outgoing email transactions will not work due to the deprecation after September 30, 2024. This may affect ticket creation, agent replies, and all email notifications sent via configured mailbox. To resolve this, we recommend you to reauthorize your Gmail address in Freshdesk.


If you use Gmail as a default or custom mail server in Freshdesk and if you have already configured basic authentication, follow these steps,

  1. Go to Admin > Channels > Email. You will see the list of email addresses in your account.
    A warning message will be displayed under the email address that was authorized using the basic authentication.
  2. Click on the link to reauthorize the mailbox. You will be redirected to the Email settings page.
  3.  Click Sign in with Google to reauthorize your account.
  4. If you have multiple Gmail-based support emails, repeat the OAuth/reauthorization step for each support email.

For any further assistance drop an email to support@freshdesk.com.