Contact Freshdesk Support via Chat
Modified on: Tue, 11 Mar, 2025 at 4:51 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Freshdesk provides 24/7 in-product chat support for urgent inquiries. Additionally, our support agents are available for real-time chat assistance 24/5.
Freshdesk Standalone/Freshdesk Omnichannel (classic):
If you have a Freshdesk Standalone/Omnichannel account, follow the steps below to access the in-product chat:
- On your agent portal, click on the Help and Support icon from the top right corner.
- Select Chat with us.
- To start a conversation, select either Help & Support or Support.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?
