Freshdesk provides 24/7 in-product chat support for urgent inquiries. Additionally, our support agents are available for real-time chat assistance 24/5.

To start a chat:

1. On your agent portal, click on the help icon in the top-right corner.
2. Select Chat with Tech Support. 
3. To start a conversation, select Help & Support or Support.
   

Note: The in-product chat support is available only for paid accounts.