Support : Freshdesk Support

Getting started

Are you setting up Freshdesk for the first time? Here's all the information you'll need.
Community

Looking for Freshworks product how-tos, peer support and thought leadership on best practices? Here's where you should go!
Video Library

Here's a collection of all our videos categorized under different playlists.
Agent Training

Need to train your new agents on Freshdesk? Enroll them in the Academy for hands-on training

Knowledge base

Explore How-To's and learn best practices from our knowledge base.

Get Started Set up your account, configure support channels, customize your portal to reflect your brand and more. Email Channel Use your email channel to its full potential with all the information you need about email ticketing in Freshdesk. Configuring Automations Save time and manual effort by automating mundane tasks in your helpdesk. Customer Portal Setup Set up your support portal, populate it with useful solutions and create a dedicated community for your customers. Freshdesk Integrations Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs. Reporting and Analytics Make data-driven decisions using insights you can derive from detailed reports generated by Freshdesk. Ticketing Channels Integrate your Twitter and Facebook accounts with Freshdesk and support your customers on social media. Configuration and Workflows Configure and set up workflows such as SLAs, CSAT surveys, ticket forms

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Quick Links

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