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Set up your account, configure support channels, customize your portal
Ticketing channels
Integrate your Support channels with Freshdesk support
Configuration and workflows
Configure and setup workflows such as SLAs, CSAT surveys, ticket forms
Customer portal setup
Setup your support portal, populate it with useful solutions
Freshdesk integrations
Extend functionality of your helpdesk with ready to use integrations
Reporting and analytics
Make date driven decisions using analytics you can derive from reports
