When you create a Freshdesk account, the primary language for your helpdesk is set to English by default.

Add supported languages

You can modify the default language in Admin > Account > Helpdesk Settings. Additionally, you can include other supported languages and enable multilingual support to handle translations for ticket fields, surveys, email notifications, and solution articles.

Multilingual support is available from the Pro plan onwards.

To add secondary support languages (multilingual support) for translations:

1. As an admin, go to Admin > Account > Helpdesk Settings and click Manage Languages.
   
2. You will be redirected to the Manage languages page. Under Supported languages, select the languages you want to add. You can add any number of languages.
   
3. Once added, you can manage the translations for:
   • Help widget: By default, the added languages will be hidden for the widget. You can enable using the button next to each language. See Widget translations.
   • Ticket fields: Click Translate ticket fields and forms link to enable multilingual support for ticket fields and forms. See Multilingual Ticket Fields and Forms.
   • Customer portal and Knowledge Base: The additional support languages added will be visible on the customer portal in the language selector drop-down. Additionally, you can create solution articles in these languages and enable a Multilingual Knowledge Base.
4. Go back to the Helpdesk Settings page to view your added supported languages. 

Here is the complete list of languages supported:

* Available in the knowledge base only.

If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.