We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
When you are using Freshdesk internally or with a known set of clients, you'd want to restrict access to the helpdesk to certain domains. This way, only the whitelisted domains will be allowed to log in (or sign up) and create tickets inside your helpdesk.
This can be done using Helpdesk Restriction:
Log into your helpdesk as an administrator
Go to Admin > Account > Helpdesk Settings
Scroll down to see the 'Helpdesk Restriction' section
By default, users from any domain can log in, signup or create tickets
When you chose 'Users from whitelisted domains', you can enter all the domains that can create tickets and signup/log in.
When you set up restriction based on domain:
The domains of companies and contacts that already exist in your helpdesk will be whitelisted automatically
The domains created by an admin will be whitelisted automatically
Twitter SSO will be disabled
Tickets sent by domains that are not whitelisted will be dropped
If an un-whitelisted domain is added as a CC, it will be dropped
However, tickets created by an agent on behalf of a customer whose domain is not whitelisted (or tickets created through chat or phone channel) will not be dropped. And the contact of the ticket requester will be whitelisted.
