We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

If one of your support email addresses is added to the CC field in an email conversation, the email thread will be converted to a ticket, and the conversation will be recorded within your Freshdesk Account.

By default, emails will be forwarded from your primary inbox to Freshdesk as tickets. However, you can set up a Ticket Creation rule to automatically delete the ticket if the email address in Ticket CC is a support email address.