Yes, Facebook posts are real-time. If you have v2 of the Facebook integration enabled, direct messages will be real-time as well.
Are Facebook posts real-time?
Modified on: Fri, 26 May, 2023 at 3:52 PM
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
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