If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

Yes, it is possible to differentiate between a Facebook direct message and a Facebook post in Freshdesk. Unlike a ticket created via a Facebook post, a lock next to the Facebook icon will be present for a ticket created from a direct message in the ticket details page. 


However, it is not possible to differentiate between direct messages and posts from the List View in the Tickets tab.