Is it possible to differentiate between Direct Messages and Posts from Facebook?
Modified on: Thu, 20 Jul, 2017 at 12:44 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Yes, it is possible to differentiate between a Facebook direct message and a Facebook post in Freshdesk. Unlike a ticket created via a Facebook post, a lock next to the Facebook icon will be present for a ticket created from a direct message in the ticket details page.
However, it is not possible to differentiate between direct messages and posts from the List View in the Tickets tab.
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