Login
Support home ›

Resources

Community › Video Library › Agent Training ›

Products

Freshservice › Freshdesk › Freshchat › Freshcaller › Freshsales › Freshteam › Freshworks Neo › Freshsurvey ›
Solution home Freshdesk FAQ Social

Why aren't replies to direct messages from Facebook reflected in Freshdesk?

Modified on: Thu, 20 Jul, 2017 at 12:28 AM

If you have enabled v2 of the Facebook integration which ensures that the messages are converted to tickets in real time.


To change your Facebook integration to v2, please send an email to support@freshdesk.com and we'll have this fixed.